Shipping Policy
At Labpals Ltd, we strive to provide efficient and cost-effective shipping services for all orders. This Shipping Policy outlines our procedures, delivery timeframes, associated charges, and specific provisions regarding product availability. Please read this policy carefully to understand our shipping practices.
1. Order Processing and Dispatch
1.1 Order Processing Time: We aim to process and dispatch orders within 1 working day from Monday to Friday, excluding bank holidays.
1.2 Weekend Orders: Orders placed over the weekends (Saturday and Sunday) will be processed on the following Monday, excluding bank holidays.
1.3 Bank Holiday Orders: Orders placed on a bank holiday will be processed and dispatched on the next business day following the bank holiday.
2. Shipping Methods and Delivery Times
2.1 Shipping Methods: Labpals Ltd utilizes reputable shipping carriers to ensure reliable and timely delivery of your orders.
2.2 Delivery Times: Our standard shipping option usually takes approximately 3-5 working days from the date of dispatch. Please note that delivery times may vary depending on the destination and any unforeseen circumstances or events beyond our control.
3. Free Shipping
3.1 Labpals Ltd offers free delivery for orders over £40.
3.2 To qualify for free delivery, the total order value, excluding any applicable taxes or fees, must be equal to or exceed £40.
3.3 Free shipping applies to our standard shipping option, and the delivery timeframe remains the same as stated in section 2.2.
3.4 Please note that the standard shipping policy and free shipping offer only apply to products that are currently in stock and purchased through our online store. For bulk orders or products that are not in stock, separate shipping arrangements and charges will be discussed with the customer.
4. Bulk Ordering and Lead Times
4.1 Labpals Ltd offers a bulk ordering service for high volumes of products.
4.2 For bulk orders that exceed our current stock availability, lead times may vary. We will confirm the lead time for your specific order based on order size and availability of the products.
4.3 Once your bulk order is received, we will promptly assess the availability of the requested products and provide you with a confirmation of the lead time via email or phone.
4.4 Please note that lead times may be subject to change based on supplier availability and other factors beyond our control. We will make every effort to provide you with accurate and up-to-date lead time information.
5. Tracking and Order Status
5.1 Once your order is dispatched, you will receive a confirmation email containing the tracking information, if available.
5.2 You can track the progress of your order by using the provided tracking number and visiting the carrier's website or using the tracking service available on our website.
5.3 Please note that it may take some time for tracking information to become available after the order has been dispatched.
6. Address Accuracy and Delivery
6.1 It is the responsibility of the customer to provide accurate and complete shipping addresses. Labpals Ltd shall not be liable for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
6.2 Labpals Ltd reserves the right to charge additional shipping fees for orders that need to be reshipped or redirected due to incorrect or incomplete address information provided by the customer.
7. International Shipping
7.1 Labpals Ltd currently offers shipping within the United Kingdom only.